DYNAMICS 365 CUSTOMER SERVICE
Earn customers for life with exceptional customer service.
BENEFITS OF DYNAMICS 365 CUSTOMER SERVICE
Enable personalized, self-service solutions
Dynamics 365 for Customer Service makes it easy to activate virtual agents for modern self-service options and to give customers access to knowledge articles to quickly resolve issues so your agents can use their time to address more complex customer problems.
It also empowers your team to interact with customers on their preferred channel and to adapt faster to changing customer needs.
More Benefits of Dynamics 365 for Customer Service
Boost team productivity
Dynamics 365 for Customer Service helps support agents to locate the right answers faster and easily switch between open cases or tasks.
Enjoy actionable insights
Built-in AI detects and analyses support trends resulting in insights that give agents the context they need to steer conversations toward a positive resolution.
Redefine support with IoT
Dynamics 365’s integration with IoT helps agents monitor device readings to identify devices that need attention and confirm that fixes were effective.
Get better business performance with Dynamics 365
Dynamics 365 can improve the performance of every aspect of your business – from employees and customers to products and operations.